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Every methodology tells you what to do. None of them tells you how the conversation goes.

Why didn't our sales methodology stick? Because you bought the what, and nobody ever taught the how.

Russell ScherwinSeptember 8, 2026Six minute read

I open most training rooms with the same question. What is the world's greatest sales methodology? Somebody says Sandler. Somebody says MEDDPICC. Somebody says Force Management. They are all good answers and none of them is the answer. The world's greatest sales methodology is the one your organization adopts.

I say that as someone who has one of his own, and who has also taught Force Management's, taught MEDDPICC and infused Challenger. The choice is not where this goes wrong. No leadership team has ever watched a rollout fade and concluded they picked the wrong framework, because they did not. They picked a perfectly good one. Something else happened, and it happened before anybody noticed.

Three things get confused, and the confusion is the whole story

Most companies have bought at least one of these and believe they have bought all three.

An engagement process maps the macro sequence of events required to buy and to sell. It answers when: what happens first, what has to be true before the next thing happens, and what the buyer and the seller are each doing at each stage.

A qualification framework progresses the right deal, the right way, with the right stakeholders, at the right time. It answers what, who and when. MEDDPICC is one. So is SPICED. They are good at what they do, and every one of them stops at the same place.

A conversational methodology is how field execution actually happens. It answers how. Not which stage the deal is in and not which box to fill in. How the conversation goes, in what order, in whose language, and what has to come back from the buyer before it counts.

Put plainly: MEDDPICC and SPICED tell you what to do, when to do it and who to do it with. A conversational methodology tells you how to do it, because the conversation is the basic unit of commerce.

And here is the consequence

If you are not coaching the how, you cannot coach behavior.

That is why methodologies get bought, rolled out, inspected for a quarter and quietly abandoned. The organization inspected the what and nobody ever taught the how, which leaves a manager nothing to coach except compliance with a field in the CRM. Is there a champion. Is there a compelling event. What is the next step. Those are reasonable questions and not one of them is coaching. They ask a seller to report on a conversation. They do not go anywhere near how the conversation went.

The test, and it takes one meeting

Sit in one pipeline review and write down every question your manager asks. If every one of them is about a field, you have a qualification framework and you do not have a methodology.

A manager coaching the how asks a different kind of question. What did the buyer actually say, in their own words, when you asked what this was costing them. What came back that told you the problem is urgent rather than annoying. What did you test in that call that you had previously been assuming. Those questions are only askable when there is a written structure both people are working from, which is the thing most companies never bought.

Consistent, not only compelling

There is a second thing the word adopts is carrying, and it is the part that gets missed. This is not about teaching each of your reps to have a compelling conversation. Several of your people can already do that, which is precisely why the number is carried by a handful of them.

It is about your team having compelling and consistent conversations, and that is a different problem. Consistency comes from a structure everybody runs. It survives contact with a real buyer because each person infuses their own style into it, and people buy from people they like, and they like the ones who are their authentic, genuine selves. Hold the structure fixed, let the person be themselves inside it, and you get consistency without a script. A script gets you neither: recited, and recited identically.

Built from the bottom up, that is where scale and profitable growth actually come from. Not from the framework named on the slide. From the fact that the conversation is the same shape in every room, so it can be taught to somebody new, inspected by a manager who was not there, and improved on purpose.

What adopting actually takes

Behavior does not hold because a room went well. It holds four ways at once, and the training is only the first of them. The training itself, run against a real open deal each person brings rather than a case study. Your managers coaching it, because they were coached first and before the field ever saw it. AI coaching your people between the sessions nobody has time to schedule. And the systems around them reinforcing it, which means the opportunity worksheet living in your CRM rather than in a folder, the review cadence, and what a manager inspects on a Monday.

Buy the first without the other three and you get the outcome you have had before. That is the honest answer to why it did not stick, and it has nothing to do with which framework you chose.

What you were actually buying

The behaviors a company repeats and accepts are its culture. Which means the thing on the far side of a methodology that took is not a methodology at all. It is a market-first, buyer-first culture: a company whose default move under pressure is to find out what the buyer's problem is worth before talking about what it sells.

Nobody sells that and you cannot buy it directly. You get there by picking a method, any decent method, and then doing the four unglamorous things that turn it into how people here behave.

Teaching a conversation structure and then coaching it into behavior, with your managers on the calls. Sales Training and GTM Transformation →

Russell Scherwin runs B2B Tracks. He works with leadership teams on the distance between the go-to-market strategy they agreed on and the conversation their buyer actually has: the story, the conversation the field can run, and the management system that keeps both alive. He has grown an application business from $2.6M to $14.1M, a distribution business from $45M to $77M as business unit executive, and a commerce business from $324M to $394M as CMO.

Tell me what your managers inspect in a pipeline review today.

That answer says more about whether your methodology took than the name of the methodology does.

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Why Didn't Our Sales Methodology Stick? | B2B Tracks