Enablement and revenue leadership audiences, and anyone who sits across from a customer
Retire your imposter syndrome and take control of the deal
The problem it answers
IMPOSTER SYNDROME WINS
Fear beats conviction, in the moment of truth.
Every seller, CSM, marketer and product manager has sat across from a customer and felt it: the question they did not ask because they were not sure they had the right to. That is imposter syndrome, and it costs more deals than any competitor does.
I was that seller. This is the story of how I stopped, and of the three beliefs that did it. Their stakes are higher than mine, so the hard question is a service. I have done this before and they have not, so I have standing. And trust is earned by understanding their business, not by being liked.
Humility early, to earn the right to ask. Ego later, to earn the right to advise and shape the decision criteria. Whoever shapes the criteria controls the deal, and the room leaves knowing how that sounds in a customer conversation on Monday.
What the room leaves with
- 1
THE STAKES ARE THEIRS
Your champion and economic buyer have more at stake in solving this than you do. The hard questions your team asks are a service, not an imposition.
- 2
YOU’VE DONE THIS BEFORE. THEY HAVEN’T.
Your capabilities, implemented, have delivered the outcome they need, many times. Deal control comes when they trust you can, and will, get them there.
- 3
TRUST IS PROFESSIONAL
Rapport gets you liked. Understanding their business gets you trusted. And you stay only while the benefit is mutual. Executives respect sellers who qualify time effectively.
“None of it matters unless you believe in your heart of hearts that what you do matters.”
































